TERMS AND CONDITIONS

Delivery and Collection Fee

• Delivery and collection within 10 KM radius will be charge MYR15 per trip. Delivery and collection above 10KM incur charges of MYR1.50 / KM.

• Additional charge of MYR15.00 per trip for delivery and collection before 08:00 and after 17:00. 

Additional Driver

• Additional drivers will be charged RM10 per person per day. All additional drivers must register upon pick-up of the vehicle and subject to this terms & conditions. We reserve the right to charge penalties from MYR500 if the hirer hand over the vehicles to unauthorized driver.

Driver's Age And Licence Reguirements

• The drivers must be between 23 and 65 years old. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational license holders will not be accepted.

Minimum Rental

• Minimun rental 1 day or 24 hours. Extension above 12 hours consider full day rate.

Mileage Policy

• Group A - D : 200KM per day. Group E : 150KM per day.

• Additional mileage will be charge (Group A) MYR0.50 per Kilometer, (Group B) MYR1.00 per Kilometer, (Group C) MYR2.00 per Kilometer & (Group D) MYR3.00 per Kilometer and (Group E) subject to daily rate / 150KM per day.

• Unlimited Mileage for vehicles in Group A & B for rental 3 days and above. Group C, D & E vehicles are subject to the above policy.

Vehicle Collection

• Please bring a photocopy of your identity card/passport, driving licences, business card or any relevant document to verify your working/home address.

• During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collect the vehicle please inform our team immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility

Insurance & Excess

• All vehicles are fully insured with standard motor vehicle policy. However the hirer is responsible for excess not exceeding MYR4,000 (Group A), MYR6,000 (Group B), MYR10,000 (Group C), MYR20,000 (Group D) and not exceeding 15% vehicle value for (Group E).

• The hirer can reduce the excess to MYR2,000 (Group A), MYR3,000 (Group B), MYR5,000 (Group C) and MYR10,000 (Group D) by purchasing optional Excess Protection for MYR20.00 per day (Group A), MYR30.00 per day (Group B), MYR40.00 per day (Group C) and MYR50.00 per day (Group D).

• All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also not cover for tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.

• The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection.

• For damage which involves a third party, the hirer is required to get information from the third party driver which include the driver’s name, IC/Passport, driving licence and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility and subjected to the above excess or excess protection.

• The hirer is reminded that underbody, windscreen and overhead damage is at their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.

• The hirer is required to contact our representatives to inform us for any event of accidents or theft

• A police report should be made within 24 hours after the accidents or from the time you’ve found out the theft or loss. The police report should be obtained in writing.

Fuel

• Fuel must be returned at the same level when the vehicle is returned. Surcharge up to RM300 for refueling.

Security Deposit

• Security deposit RM300 - RM3,000 per vehicle. 

• The security deposit will be refunded after 10-14 working days. (Subject to the vehicle is returned in good condition & no summon issued).

Penalties

• If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a (Specialist Cleaning Charge) of MYR500.

• Pet and smoking is prohibited inside the vehicle. Penalty MYR500 will be charged for the cleaning.

• All traffic/parking summons (if any) will be under hirer responsibility. Penalty MYR300 will be charged if the customer failed to pay the summons within the time specified after we send notification.

• For long term rental, the hirer is responsible to return the vehicle at our nearest branch if the vehicle is due for servicing. We reserve the right to charge penalty of MYR1.00 per KM after 500 KM exceeding the service limit.

Speed Limit

• Speed limit for highway in Malaysia is 110 KM/hr, while normal road is 90 KM/hr. Please drive carefully and obey traffic rules.

Returning The Vehicle

• Please inform us if you want to return or extend the rental.

Cancellation Policy

• All cancellation must be notified with formal notice, in writing, 72 hours before the pick up date. Booking deposit will be forfeited if the cancellation is made less than 72 hours.

• In the event of early termination or before the rental agreement period end, the hirer has no right for refund any or part of the charges.

• Formal notice in writing must be email to enquiry@gogreenmatrix.com with subject cancellation of Reservation Number (Booking No.)

Personal data

• We reserve the right to share your personal data with related agencies for debt recovery subjected to terms and conditions stated in the rental agreement.

Chauffeur

• Included car & driver.

• ​Driver working hours 08:00 - 17:00.

• Overtime MYR25.00 per hour.

• Fuel, toll & parking charge not included.

• Overnight surcharge RM100.00 per night.

Bus Rental

• Includes : driver, fuel, toll & insurance for passengger.

• Excludes : tour guide, MYR250 per day.